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Terms and Conditions

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
 
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
 

No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.
 

Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.
  
 

 

Warranty Information

You’ve chosen Stoney Creek gear because we have tested it by thrashing it, we will stand behind our product. Every Stoney Creek product is designed and tested in New Zealand, so you know if you use it for what it is designed for, then it will last.

We guarantee that apart from normal wear and tear, if it has the Stoney Creek heart on it, it will be free from material and manufacturing defects for 1 or 2 YEARS (depending on the individual warranty for the product) - please view our website or individual garment swing tag and/or packaging for details on your products Warranty.

This warranty covers any material and manufacturer workmanship defects in your Stoney Creek product. This warranty is null and void if the product is used in an application that the product has not been designed or intended for, or if it has been incorrectly worn or fitted. Stoney Creek products are designed and purpose-built with a specific intended use in mind. This means that the performance of the materials and products are designed in such a way that they balance weight, comfort, performance and durability in order to maximise your experience during that specific use. Please note, Stoney Creek products are not indestructible. Rocks, branches, thorns, barbed wire, chemicals, other sharp objects and continuous abrasion can push your product beyond the limits of the fabric and it’s design. We ask that you understand the intended application of your Stoney Creek product and enjoy the use of these products within those applications.

If your Stoney Creek gear has a manufacturing defect, or has been damaged due to any of the reasons above, please take it into your local Stoney Creek retailer. Our specialist team will assess your garment and if it’s under warranty repair or replace this as we see appropriate. If the damage is not covered under warranty, we will do our best to offer you a repairs service that will get you back into the hills, water or farm with your beloved Stoney Creek gear a.s.a.p.

Please clean your products before returning them to us, otherwise we will not be able to accept them.

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